These General Terms and Conditions govern the sale of products displayed on the webshop www.rubiomonocoat.it, operated by Rubio Monocoat Italy SRL.

By placing an order on our webshop, the customer accepts these Terms and Conditions in full. The online ordering process is legally binding.

1. Identity of the Seller – Customer Status

1.1. The Products are sold by:

Rubio Monocoat Italy SRL

Registered Office: Via Torino 24/8, 20063 Cernusco sul Naviglio (MI), Italy

VAT/Tax ID: 04742380274

Legal Form: Società a Responsabilità Limitata (SRL)

1.2. Any natural person placing an order on the webshop outside their commercial, business, or professional activity is considered a “Customer” under these Terms.

2. Scope of Application

These Terms apply to all offers made by the Seller, all orders placed by the Customer, and all contracts concluded between the Seller and the Customer through rubiomonocoat.it.

Any other terms are excluded unless expressly agreed in writing.

3. Ordering Process & Formation of the Sales Contract

3.1. The Sales Contract is concluded when the Seller accepts the order by sending an order confirmation via email, which includes the details of the purchased Products and a copy of these Terms.

3.2. The Seller reserves the right to refuse an order if:

(i) the Product is permanently unavailable (the Customer will be informed and refunded),
(ii) a previous order is subject to a dispute with the Customer.

4. Prices

4.1. Prices shown on the webshop at the time of the order apply.

Rubio Monocoat Italy SRL is not bound by material errors resulting from technical or input mistakes. If such an error occurs, the Customer will be informed, and will have 14 calendar days from notification to withdraw from the contract.

4.2. All prices include Italian VAT.

Shipping costs are not included unless stated otherwise.

Before completing the order, the Customer will see the full price including all applicable costs.

5. Payment Methods

5.1. Products must be paid in advance at checkout.

Accepted payment methods:
Credit/Debit Cards: Visa, Mastercard, Maestro, American Express
Digital Wallets: Shop Pay, Apple Pay, Google Pay, PayPal
Klarna

The Customer confirms that they are legally authorized to use these payment methods and that sufficient funds are available.

6. Shipping

6.1. Products are shipped exclusively within Italy.

The Seller commits to shipping the Products within 30 calendar days from receipt of payment, unless another delivery date has been agreed.

If delivery cannot be made within this timeframe, the Seller will inform the Customer and provide a new reasonable delivery date. If this deadline is missed again, the Customer may cancel the order.

6.2. The Seller may make partial deliveries if necessary due to temporary unavailability or delays. The Customer will be notified.

If delivery is delayed due to the Customer’s unreasonable refusal to accept the Products or failure to collect them, the Seller may terminate the Sales Contract.

6.3. Delivery is made to the address specified during the order process.

Upon delivery, the Customer must check the packaging for damage and inspect the Products for visible defects or non-conformities.

Claims relating to visible defects, damage, or non-conformity must be submitted in writing within 2 days of delivery, including a clear photograph of the issue.

Claims submitted after this period cannot be processed.

Risk of loss or damage passes to the Customer upon delivery.

7. Order Cancellation (Before Shipment)

The Customer may cancel the order free of charge before the Products are shipped.

After cancellation, the Customer will receive confirmation and a refund.

Once a shipping confirmation has been issued, the order can no longer be cancelled, but the Customer may still return the Products following the withdrawal procedure.

8. Right of Withdrawal

8.1. The Customer has a legal right to withdraw from the contract within 14 days, without giving a reason.

Withdrawal may be exercised by:

• info@rubiomonocoat.it, clearly stating the intention to withdraw,
• or using the online return form or the standard withdrawal form.

8.2. The withdrawal period ends 14 days after the Customer (or a designated third party) receives the Products.

If multiple Products from the same order are delivered on different days, the period begins when the last Product is delivered.

8.3. The Customer must return the Products without undue delay and no later than 14 days after notifying the Seller.

Return shipping costs are covered by the Seller.

8.4. The Seller will refund:

• the price paid for the returned Products,
• the standard shipping costs,
  but not additional delivery charges resulting from non-standard choices (e.g., express courier)
  
  

If only part of the order is returned, only the returned Products will be refunded, excluding shipping costs.

The refund will be issued within 14 days from withdrawal notice, but may be withheld until the Products have been received or the Customer provides proof of shipment.

Refunds will be processed using the same payment method used for the original purchase.

A reduction in refund may apply if Products show signs of use beyond what is necessary to inspect them or if the original packaging is missing or damaged.

9. Warranty

9.1. The Customer is entitled to a 2-year legal warranty, covering any defect or lack of conformity occurring within 24 months from delivery. The Customer must notify the Seller within a reasonable time after the defect becomes apparent. Proof of purchase is required.

9.2. If a defect occurs within the warranty period:

• the Customer must follow the same procedure as the withdrawal process,
  
• once the Product is received, the Seller will replace it (if available), or repair it,
  
• If neither is possible within a reasonable period, the contract may be terminated and the price refunded.
  

The warranty does not apply if the Product has been subjected to abnormal conditions, misuse, improper handling, or non-compliance with instructions.

10. Contact & Complaints

For questions or complaints regarding purchases:

• Email: info@rubiomonocoat.it
• Postal address: Rubio Monocoat Italy SRL
  Via Torino 24/8
  20063 Cernusco sul Naviglio (MI)
  Italy
• The Seller will aim to respond within 2 business days.
• If the Customer is not satisfied with how a complaint was handled, they may contact:
• https://consumentenombudsdienst.be/nl
  
• http://ec.europa.eu/odr
  

11. Personal Data

Customer personal data is processed in accordance with the webshop’s Privacy Policy, available on the website.

12. Liability

12.1. Product descriptions and images on the webshop are provided as accurately as possible.

The Seller cannot be held liable for minor errors in photos or descriptions.

12.2. The Seller is not liable for losses or damages arising from delays caused by stock shortages.

Except in cases of fraud or willful misconduct, liability is limited to the value of the purchased Products.

The Seller is not liable for indirect damages.

13. Assignment

The Seller may assign its rights and obligations under the Sales Contract, including delivery, to third-party suppliers without affecting the Customer’s rights.

14. Force Majeure

The Seller is not liable for failure or delay in performing obligations due to events of force majeure.

In such cases, both parties may terminate the Sales Contract, without compensation.

15. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Amendments

The Seller may amend these Terms at any time.

The version in force at the time of the order shall apply.

17. Applicable Law

These Terms and Conditions are governed by Italian law.

Any disputes arising from the Sales Contract shall be resolved in accordance with Italian legislation.